Data Deletion Instructions

If you're a Capture business customer

Sign in to your dashboard and go to Settings → Data & privacy. "Delete my Instagram data" immediately and permanently deletes every customer, conversation, and message Capture has stored from your connected Instagram account, and removes the stored connection itself. This is self-serve and takes effect immediately — there's no waiting period and no manual review on our side.

This does not affect your Find or Recover data, which are separate — see Terms & Privacy for what each product stores.

If you can't sign in, or you're one of a business's customers

Email probetsltd@gmail.com with the Instagram account or business name involved. We'll locate and delete the relevant data within 30 days and confirm by email once it's done.

What gets deleted

Your Instagram profile identifiers we stored, the encrypted access token for the connection, and every message and conversation record sourced from that connection. Deletion is permanent — reconnecting afterward starts fresh, it does not restore what was deleted.