Capture — Terms & Privacy
What Capture is
Capture ("Capture," "we," "us") is one service made up of three products:
- Find — a free audit that reads a sample of your existing conversations (WhatsApp exports, or an Instagram data export) and estimates where enquiries are going unanswered or cold.
- Recover — identifies dormant, high-intent opportunities in your conversation history and helps your team follow up with them.
- Engage — connects to your business's own Instagram account and/or WhatsApp Business number, and responds to customer messages using only information you've explicitly approved, escalating anything it can't safely answer to your team.
These terms apply to your whole relationship with Capture, not separately per product. Where something applies to only one of them, we say so explicitly below. You never need to use all three — each is independently useful on its own.
What each product does and doesn't do
Find produces estimates, not guarantees. Numbers like "potential recoverable revenue" are calculated from patterns in your own conversation data and are our best estimate, not a promise of actual revenue.
Recover identifies and prioritizes opportunities and helps draft outreach — it does not autonomously negotiate, issue refunds, or make bookings on your behalf.
Engage only answers from information you've explicitly approved in your knowledge base — never general knowledge, never a guess. Anything it isn't confident is fully covered by your approved knowledge, or that needs judgement (price negotiation, a complaint, an unusual request), is routed to your team instead of answered automatically. You can take over any conversation at any time, which immediately stops automated replies on that conversation. If a customer replies while your team is handling it, the assigned team member is notified right away, with a reminder after 10 minutes of no response — Engage never resumes automated replies on its own, since it has no way to know what your team already told the customer; your team can hand a conversation back to Engage manually, any time, once they're done. Engage does not autonomously negotiate, issue refunds, process payments, or make bookings.
Data we collect, and why
Find collects the business details you submit on the audit form (business name, industry, website/Instagram, approximate revenue and conversation volume, your contact details), and the conversation export you provide (a WhatsApp chat export, or an Instagram data export) — used only to produce your Revenue Leak Report. Raw export files are deleted once your audit is complete and confirmed with you.
Engage — Instagram data specifically: when you connect your Instagram account, we access and store:
- Your connected account's username and Instagram-assigned ID.
- The OAuth access token, encrypted at rest (AES-256-GCM) and never exposed to any browser or client.
- Direct message content sent to and from the connected account, and basic sender/recipient identifiers, so Engage can respond to and track conversations.
This data is used only to operate Engage for your business: reading and replying to your own customers' messages, and computing your own conversation statistics. We do not use Instagram message content to train AI models, and we don't share it with any third party except the AI model provider used to generate a reply — and only the specific message being answered, never your full message history at once.
Engage — WhatsApp data specifically: when you connect your WhatsApp Business number, we access and store:
- Your connected WhatsApp Business number and Meta-assigned account/phone identifiers.
- The access token, encrypted at rest (AES-256-GCM) and never exposed to any browser or client.
- Message content sent to and from the connected number, and basic sender/recipient identifiers, so Engage can respond to and track conversations.
This data is used the same way as Instagram data above — only to operate Engage for your business. We do not use WhatsApp message content to train AI models, and we don't share it with any third party except the AI model provider used to generate a reply, and only the specific message being answered.
Recover doesn't collect data separately — it works from the same conversation data Find or Engage already gathered.
The knowledge base you configure for Engage (hours, pricing, policies, product details you write and approve) is stored to answer customers from — never guessed, never invented, never answered from anywhere else.
How we use AI
We use AI models to classify conversations (Find, Recover) and to draft or send replies (Engage), constrained to only the approved information described above. We do not use your conversations to train AI models without your explicit, separate permission. Personal information is minimised before any content is sent to an AI provider for processing.
Data retention and deletion
You can ask us to delete your data at any time by contacting us at probetsltd@gmail.com. For Instagram data specifically, you can delete it yourself, immediately, from your dashboard — see Data Deletion Instructions for exactly how. WhatsApp data deletion currently goes through that same email request rather than a self-serve dashboard button.
Your rights
You can ask what data we hold about your business, correct it, or delete it, at any time, using the contact above.